Contact Us

We would love to hear from you

Whether you need help with a transaction, want to verify your collection, or have ideas for improving the marketplace, we are here to help. Choose the channel that best fits your inquiry below.

Email Support

For general support, account issues, and detailed inquiries, email us directly. We aim to respond to all messages within 24 hours during business days.

support@velixo.market

Twitter / X

@velixomarket

Discord

Join the Velixo community on Discord. Chat with other traders, get real-time support, and participate in marketplace discussions.

discord.gg/velixo

Prefer Telegram? Join our group for marketplace alerts, community chat, and quick support.

t.me/velixomarket

Partnership Inquiries

Velixo partners with NFT projects, DeFi protocols, wallet providers, and blockchain infrastructure teams across the SVM ecosystem. If you are building something that aligns with our marketplace and want to explore collaboration, reach out via email with the subject line "Partnership Inquiry" and include:

Your project name and website
A brief description of what you are building
The type of partnership you have in mind (integration, co-marketing, technical collaboration, etc.)
Your preferred contact method and timeline

Collection Verification

Collection verification on Velixo helps buyers identify authentic projects and protects creators from impersonation. To apply for a verified badge on your collection, email us with the subject line "Verification Request" and include:

The collection name and mint authority address on Fogo chain
A link to your project website or official social media accounts
Proof of ownership (a signed message from the mint authority wallet, or a post from your verified social account confirming the collection address)
The total supply and a brief description of the collection

Verification is free and typically processed within 48 hours. Verified collections receive a badge on their marketplace page and appear in filtered search results.

Bug Reports

Found something that does not work as expected? We take bug reports seriously and appreciate the community's help in keeping the marketplace reliable. When reporting a bug, please include:

A clear description of the issue and steps to reproduce it
The browser and wallet you were using
Your wallet address (so we can check transaction logs if relevant)
Screenshots or screen recordings if possible

You can submit bug reports via email, Discord, or Twitter DM. Critical issues affecting transactions or funds should be reported via email for fastest response.

Response Times

We prioritize inquiries in the following order:

Transaction issues and fund-related concerns - responded to within hours
Bug reports affecting core functionality - typically within 24 hours
Collection verification requests - within 48 hours
Partnership and general inquiries - within 3 business days

For urgent matters involving stuck transactions or unexpected behavior with listed NFTs, include the transaction signature in your message so we can investigate immediately.